Experience Healthx 2017

Healthx Customer Conference
Oct 23-25, 2017 • The Alexander Hotel


  Regular Pricing $549!
October 3 - Onsite
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If you have any questions, please let us know via the “Contact Us” below and we will send you additional conference information.

  SAVE THE DATE 10/23/2017 2:00 PM 10/25/2017 1:00 PM America/Indiana/Indianapolis Experience Healthx customer conference Experience Healthx, the 2nd annual Healthx customer conference, taking place October 23-25, 2017 at the Alexander Hotel in Indianapolis. Join fellow healthcare industry thought leaders, executives, and third-party administrators in a two day event to network with other clients, peers and industry experts and gain insight into strategies, trends, and the technologies for healthcare payers. Indianapolis MM/DD/YYYY

AGENDA Topics and speakers are subject to change.

Experience Healthx kicks off with a welcome event to meet with Healthx executives, account managers and customer service analysts. Plus you can meet with conference sponsors and partners. Cocktails and heavy hors d'oeurves will be served.

Healthx CEO Sean Downs opens the general session with a look into what’s new in the industry and the future of Healthx. He will be joined by John Nicolaou and Emer McPolin from PA Consulting, discussing the importance of understanding your customers. How they want to engage with their health and health plan is key to building creating a customer experience that will build a long and lasting relationship.

Sean Downs - CEO, Healthx
John Nicolaou, Managing Consultant & Healthcare Expert, PA Consulting
Emer McPolin, User Experience & Design Consultant, PA Consulting

This session will discuss strategies and planning when it’s time to take your member portal from a self-service tool to the Gold Standard of Member Engagement.

Brad McIlwain - User Experience Manager, HealthFirst
Bruce Pritchett - Sales Engineer, Healthx

Product Strategy Track
It’s All About You: Using Big Data to Get Personal(ized)

Personalized web experiences are more meaningful for your members, but there’s a right—and a wrong—way to do it. Find out more about using data to show your members what they need, when they need it—and how to guide them on their individual health journeys.

Melissa Palladino - Product Strategy Director, Healthx
Bruce Pritchett – Senior Sales Engineer, Healthx

New Product Showcase Track
Hx Clinical Solutions Suite

With the shift to value-based care, there is a critical need to improve member health and quality scores. In this session, you’ll learn how our new Hx Clinical Solutions Suite provides actionable analytics to help improve outcomes and increase quality measures. You’ll see how members can take action to manage their health, how providers can demonstrate they’re meeting quality standards and benefitting patients while cutting costs, and how you can bring members and providers together and leverage those relationships to improve outcomes.

Ron Wozny - Director, Product Marketing, Healthx
Aaron Stillman - Senior Product Manager, Healthx

Product Strategy Track
The Magic 8 Ball of Predictive Analytics: Can We Really Predict the Future?

Predictive Analytics is a major component of population health analytics. Although the physician, with his pen or iPad, controls the vast amount of cost within the healthcare system, the ability to segment a population and then predict resource consumption, hospitalization risk, etc. is critical. Within this presentation, we will show how the ability to stratify or segment a population by risk, cost, disease, and morbidity helps in the management of a population.

Dr. Lawrence Schimmel - Founder and Chief Medical Officer, QualMetrix

New Product Showcase Track
Product Enhancements

In addition to the introduction of new products in our Summer Release, Healthx has improved the functionality of existing features across our product line. In the Product Enhancements Session, Healthx will showcase the introduction of Templated Express Requests, and enhancements to the User Manager, Provider Directory, and Member Portal, all of which are designed to improve user experience and better support your business needs.

Lorrie Moriuchi – Product Manager, Healthx
Casey Melton - Product Manager, Healthx

Product Strategy Track
The Goldilocks Zone: Managing Member Engagement so it’s “Just Right”

Take your member engagement strategy beyond portals and into a calibrated surround-sound environment. This session will discuss why and how to engage your members using a variety of channels, smart campaign strategy, to meet members where they are.

Melissa Palladino - Product Strategy Director, Healthx
Mike Vogt – Director of Health Solutions, mPulse Mobile

New Product Showcase Track
Hx Authorization Submissions

There are over 71 million authorization requests submitted every year, and 80 percent are still submitted manually by the provider, oftentimes with back and forth communications between the provider and payer. It doesn’t have to be this way. In this session, you’ll learn how Hx Authorization Submissions will help you streamline workflows to expedite care, process approvals more efficiently, and foster better collaboration between members and providers.

Ron Wozny - Director, Product Marketing, Healthx
Aaron Stillman - Senior Product Manager, Healthx

This session will explain the approach Chesterfield Resources took to increase website adoption and utilization over the last 4 years. The engagement strategies that have been used by Chesterfield significantly improved the member registration percentage (from 3-7% to 46-67%), which in turn increased the capacity to communicate with their hard-to-reach, high turnover member base via the member portal.

Lisa VanderKaay – Project Manager, Chesterfield Resources

Stirling Benefits wanted to specifically reduce volume of calls to CSRs from providers and members, reduce volume of paper EOB’s, and eliminate manual email to CFO for funding request. To do this, Stirling Benefits established several features, through Healthx, such as IVR connection, customized splash screens, and more.

Andrea Gambardella – Operations Manager, Stirling Benefits

Engaging consumers is essential to helping them find the right care, effectively utilize their benefits and ultimately drive greater savings and overall well-being. Hear the results from a recently completed Consumer Engagement research study commissioned by Change Healthcare and conducted by ORC International. Attendees will learn about the strategies being employed by providers and health plans as it relates to improving consumer engagement as well as consumers opinions on how well they are doing.

Tate McDaniel - SVP, Engagement Solutions, Change Healthcare

In this session, Chris Nicholson, co-founder and CEO of mPulse Mobile, will discuss consumer health activation and the opportunity it presents for the healthcare industry. The session will cover how the mobile channel can be used to activate consumers by delivering conversational dialogues that are tailored to the individual. Through the application of behavioral science and machine learning, personalized conversations that are relevant and meaningful can activate all types of consumers to adopt healthy behaviors that lower overall healthcare costs and improve outcomes.

Chris Nicholson – Chief Medical Officer, mPulse Mobile

Want to learn more about the resources available to you to improve your experience managing your Healthx portals and products? Join us to learn more about what the HxConnect community has to offer! HxConnect is the Healthx customer community where you can collaborate with Healthx and other customers, register for free training opportunities, search the knowledge base and much more! This will be an informative session on the current resources HxConnect offers and will include an interactive discussion with the audience to hear what ideas you have to enhance our HxConnect community. This is your community and we want to hear what we can do to optimize it to meet your needs!

Alison Baird – Community Engagement Manager, Healthx
Natasha Marone – Director of Customer Support, Healthx

The landscape of healthcare continues to evolve and we can be assured that will continue. With the shift to value-based care, payers must look at providers as partners and members as customers. Healthx’s product strategy will help you stay ahead of market changes while helping you to achieve your goals. This session will give you a look at where Healthx is headed strategically and a preview of our winter release and beyond.

Laura Williams – VP, Product Management, Healthx

The healthcare market is seeing a major expansion in new technologies and innovations. Teladoc is leading the way in the telehealth space. Join us to understand more about how Teladoc is pioneering better health solutions that address the core issues of access, cost and quality of care.

Paul Kowalski – Vice President, Employee Sales, Teladoc

Learn how El Paso Health was able to use the Healthx Provider portal to put in place a scalable solution with usable functionality, administrative analytics, and enhanced reporting. After attending the sessions participants will be able to see how Healthx Provider portal solutions can help increase their provider engagement and improve the provider experience.

Sharon Perkins – Senior Director of IT, El Paso Health

This session will review the status of and interim findings from ongoing Office for Civil Rights (OCR) HIPAA “Phase 2” compliance audits – part of OCR’s ongoing audit program that to which you may be subject. Learn how a robust risk analysis and risk management plan can protect PHI and help you be audit-ready. Also hear about lessons to be learned from 2017 OCR enforcement actions, and steps you can take now to boost your compliance, all from the perspective of a lawyer and Healthx’s Chief Security Officer.

Scott McPheeters - Chief Security Officer, Healthx
Kimberly Metzger, MSW, JD - Partner, IceMiller

Chuck Rolfsen, Healthx Chief Revenue Officer, leads a panel discussion with some of the top leaders in the industry on hot topics on everyone’s mind. One of the most popular sessions from last year’s conference, you won’t want to miss it!

Chuck Rolfsen - Chief Revenue Officer, Healthx

REGISTER Click on the REGISTER button below to register for the conference. Rooms are available at The Alexander for a reduced rate of $189 a night. All room reservations must be made directly with the hotel. Visit the location page for more information or click here to book your hotel room now.


$549 / month 9/1/17-Onsite

During registration, you may register a guest/spouse to attend the welcome reception (Monday, Oct 23) and the Tuesday evening event at the Oceanaire (Tuesday, Oct 24) for a nominal fee of $150. Guest/spouse registrations are not valid for any general or breakout sessions, sponsor or exhibitor areas or any other conference events.

Our Sponsors Sponsorship opportunities are available for Experience Healthx 2017

Download our Sponsor Packet to learn more

Gold Sponsors

Change Healthcare

Change Healthcare is one of the largest independent healthcare technology companies in the U.S. Working alongside our customers and partners, we leverage our software and analytics, network solutions and technology-enabled services to help them improve efficiency, reduce costs, increase cash flow, and more effectively manage complex workflows. Together, we are accelerating the journey toward improved lives and healthier communities. Change Healthcare partners with HealthX to offer cost and quality transparency solutions to help lower consumer healthcare costs. The online cost transparency tool guides your members to shop, select and save on the medical services and prescriptions they use most.


RSM US LLP is the leading provider of audit, tax and consulting services focused on the middle market, with more than 9,000 people in 90 cities nationwide. We are a licensed CPA firm and the U.S. member of RSM International, a global network of independent audit, tax and consulting firms with more than 41,000 people in over 120 countries. RSM uses its deep understanding of the needs and aspirations of clients to help them succeed.


Teladoc, Inc. (NYSE:TDOC) is the undisputed leader in telehealth, offering the industry’s most comprehensive and complete telehealth solution including primary care, behavioral health care, dermatology, tobacco cessation and more. Serving some 7,500 clients — including health plans, health systems, employers and other organizations — more than 17.5 million members can use phone, mobile devices and secure online video to connect within minutes to Teladoc’s network of 3,000+ board-certified, state-licensed physicians and behavioral health specialists, 24/7. For additional information, please visit www.teladoc.com.

Silver Sponsors


HealthEdge is an agile and innovative 21st century software company focused on providing next-generation, business-transforming technology products to the healthcare payor market. We enable our customers to radically innovate, drastically reduce costs, and efficiently address the business imperatives of the evolving healthcare economy. Our patented, award-winning HealthRules® product suite provides a series of cutting-edge software products that work independently or together, and include a core administrative platform, a complete care management and utilization management solution, business intelligence, portals and enterprise-class integration.

WLT Software

Since 1979, WLT Software has established itself as a leading provider of advanced benefits administration and claims adjudication systems for Insurance Companies, Government Employee Plans, TPAs, Cost Containment Companies and Self-Administered Groups.

Our core benefit administration systems, MediClaims and CompClaims, were developed with the understanding that every organization has its own unique needs and requirements. Whether you’re administering multiple plans or one plan, our scalable, flexible solutions can be tailored to fit your needs.

Bronze Sponsors

Coteva, Inc.

Coteva, Inc. was founded in 2004 by TPA Industry Professionals with over 50 years combined experience in the employee benefits industry. Coteva’s primary focus at inception was providing data integration services to TPAs with various claims adjudication systems. In 2008, CEEM (Coteva’s Enrollment and Eligibility Management system) was created to build on that focus and provide an affordable, best in class enrollment and eligibility solution for TPAs and their Brokers, Employers, and Employees. At the core CEEM provides end-to-end eligibility management with seamless data integration making it an easier, unified way for TPAs to manage employee benefits. CEEM eliminates the need for paper enrollment applications, saving TPAs and their employers time, money and administrative errors.


RedCard provides data management and BPO services for the production of printed or electronic documents, including checks, EOBs, enrollment materials, electronic payments, ID Cards, and letters. RedCard utilizes its proprietary DOCS® system to manage all facets of these communications with innovative document designs in full color. DOCS® is the single largest document processing platform in healthcare, and it enables payers to enjoy substantial savings while creating an enhanced member/provider experience.


InstaMed is healthcare’s most trusted payments network, connecting providers, payers and consumers on one platform. The InstaMed Network connects over two-thirds of the market and processes tens of billions of dollars in healthcare payments annually. InstaMed reduces the risks, costs and complexities of working with multiple payment vendors by delivering one platform for all forms of payment in healthcare, designed and developed on one code base and supported by one onshore team of experts in healthcare payments. InstaMed enables providers to collect more money from patients and payers while reducing the cost and time to collect. InstaMed allows payers to cut settlement and disbursement costs with electronic payments and facilitate consumerism for their members.


Connecture is a leading web-based consumer shopping, enrollment and retention platform for health insurance distribution. Connecture offers a personalized health insurance shopping experience that recommends the best fit insurance plan based on an individual’s preferences, health status, preferred providers, medications and expected out-of-pocket costs. Connecture’s customers are health insurance marketplace operators, such as health plans, brokers and exchange operators, who must distribute health insurance in a cost-effective manner to a growing number of insured consumers. Connecture’s solutions automate key functions in the health insurance distribution process, allowing its customers to price and present plan options accurately to consumers and efficiently enroll, renew and manage plan members.

The Alexander | A Dolce Hotel

333 S. Delaware Street, Indianapolis, IN 46204

Local: (317) 624-8200

Toll Free: (855) 200-3002



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Nestled in the heart of downtown Indianapolis, The Alexander features outstanding business amenities, 157 stunning guest rooms, 52 extended stay suites, and an emphasis on art and design. Guests can take advantage of a fitness center, multiple restaurants, and 16,500 square feet of indoor/outdoor event space. The Alexander offers a refreshing dose of local color and flavor and promises a unique experience for passionate travelers.

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